FAQS

FAQs – QZ Earphone

1. What products does QZ Earphone offer?
QZ Earphone provides a range of audio devices, including wired earphones, wireless earbuds, and basic headsets designed for daily use such as music listening, online classes, and hands-free calling.

2. Are the earphones suitable for sports or exercise?
Yes, some wireless models are designed to fit securely during light physical activities. However, they are not waterproof unless clearly stated in the product description. Please check each item’s details before use.

3. How long does the battery last on wireless models?
Battery life varies by model. Most wireless earphones offer between 4 to 8 hours of continuous playback on a full charge. The charging case typically provides additional full charges.

4. Do these earphones work with all phones?
Most QZ Earphone products work with any device that has a standard audio jack or Bluetooth function. Compatibility with older devices may vary, so please review the product specifications.

5. How do I pair wireless earphones with my device?
Turn on Bluetooth on your device, open the charging case lid (or press and hold the power button on the earphones), and select the model name from the Bluetooth list. Detailed steps are included in the user manual.

6. What should I do if the earphones are not connecting?
Ensure the earphones are charged and within close range of your device. Turn Bluetooth off and on again. If the issue continues, reset the earphones by following the instructions in the manual.

7. Can I use only one earbud at a time?
Yes, for most true wireless models, either the left or right earbud can be used independently. Check the user guide to confirm this feature for your specific model.

8. How should I clean and maintain my earphones?
Use a soft, dry cloth to clean the surface. Avoid liquid or sharp objects. For ear tips, remove and wash them gently with mild soap and water, then dry completely before reattaching.

9. What is your return or exchange policy?
If you receive a defective or incorrect item, contact customer service within the specified return period. Products must be unused and in original packaging for return due to personal preference.

10. How can I contact customer support?
You can reach QZ Earphone support through the contact form on the store page. Include your order number and a clear description of the issue for faster assistance.